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	<title>Strategically Thinking &#187; marketing communications</title>
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	<description>Helping Smart People Think Clearly About Strategy</description>
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		<title>What Did The King Say?</title>
		<link>http://blog.jthawes.com/2009/03/10/what-did-the-king-say/</link>
		<comments>http://blog.jthawes.com/2009/03/10/what-did-the-king-say/#comments</comments>
		<pubDate>Tue, 10 Mar 2009 14:28:52 +0000</pubDate>
		<dc:creator>Tom Hawes</dc:creator>
				<category><![CDATA[Competitive Intelligence]]></category>
		<category><![CDATA[CI techniques]]></category>
		<category><![CDATA[marketing communications]]></category>
		<category><![CDATA[organization charts]]></category>
		<category><![CDATA[press releases]]></category>
		<category><![CDATA[professional titles]]></category>

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		<description><![CDATA[Would it make a difference who said it?
Of course it does. When President Obama says something people notice more than when you or I do.
It is the same way in corporations. By the very nature of their positions high level managers are entrusted with more latitude and responsibility. Hence, when they make a statement about [...]]]></description>
			<content:encoded><![CDATA[<p>Would it make a difference who said it?</p>
<p>Of course it does. When President Obama says something people notice more than when you or I do.</p>
<p>It is the same way in corporations. By the very nature of their positions high level managers are entrusted with more latitude and responsibility. Hence, when they make a statement about the company, its prospects and its performance, people listen more intently.</p>
<p>This phenomenon ripples down the organization. For example, a senior vice president&#8217;s words are more significant than those of the director of product marketing. This effect is not a tremendous insight until a competitive intelligence professional makes good use of it. And here is how that is done.</p>
<p>First, you need the competitor&#8217;s organization chart.</p>
<p>Wait a minute, you say. I can&#8217;t get that. It&#8217;s proprietary information and I am an ethical practitioner.</p>
<p>What if you construct it from public information? Perhaps it wouldn&#8217;t be perfect or complete but most of the major slots would be filled. Six easy steps will get you there.</p>
<ul type="disc">
<li><strong>Get a tool to help manage the      information</strong>. I prefer <a href="http://www.orgplus.com/">OrgPlus from Human      Concepts</a>. This tool allows you to capture organization information in      a spreadsheet. The spreadsheet information can be imported into the      program to generate graphical organization charts. Updates are easily      managed either in the original spreadsheet or in the chart.</li>
</ul>
<ul type="disc">
<li><strong>Start at the top.</strong> Public      corporations must identify all major corporate officers. You will also get      the major divisions of the company. Additionally, I like to include the      directors of the company since exploring their interrelationships is often      insightful for acquisitions and mergers. (It is a separate useful task to map      the director relationships.)</li>
</ul>
<ul type="disc">
<li><strong>Comb the records of major conferences.</strong> Many companies will send representatives to speak at major industry      conferences. When they do, they will include their bio which will identify      their title, division and key responsibilities.</li>
</ul>
<p><strong> </strong></p>
<ul type="disc">
<li><strong>Check standards organizations.</strong> For      most companies, there are important industry standards. An individual      company may be a leader or follower in a standard but they will often send      senior people to participate. Look at the committees and subcommittees for      the company representatives.</li>
</ul>
<p><strong> </strong></p>
<ul type="disc">
<li><strong>Search social networks.</strong> LinkedIn      contains a treasure trove of business information. Every current employee      is a clue that fills in an organization chart. Each should be added to      your database.</li>
</ul>
<p><strong> </strong></p>
<ul type="disc">
<li><strong>Google.</strong> Finally, use a search tool      to look for presentations (PPT, PDF) given by company employees. Also do a      general search by company and title (usually at the VP and below level).</li>
</ul>
<p>Now you created this wonderful collection of names and titles and you have imported it into an organization charting tool, what&#8217;s next?</p>
<p>Simple, you apply the understanding that all utterances are not equal. The &#8220;king&#8217;s words&#8221; matter most. Put another way, the organization level and position suggest the importance of statements.</p>
<p>Here are some practical ways to apply this understanding.</p>
<ul type="disc">
<li><strong>Examine press releases.</strong> Often, the      importance of a release dictates which company official will be quoted.      The most important notices will include quotes from an executive officer      (up to and including the CEO). Less important releases will be signaled by      the quotes from lower level employees (e.g., product managers). Though it      is possible that a sly company might try to misdirect attention by downplaying      a release, this is unlikely in my experience. The exercise of ranking      press releases will attune you to how the competitor values its public      statements.</li>
</ul>
<ul type="disc">
<li><strong>Track public forums.</strong> Public      companies regularly present information to the financial community. This      is usually the SVP, CFO, COO and CEO responsibility. There are other      public forums including the conferences and standards bodies that are      attended by lower level officials. If you know their place in the organization      (e.g., division, level), you can surmise the interest of their      organization. If you know their interest over time, you can use this      information with other data that you have accumulated to improve your      guesses of their strategic directions.</li>
</ul>
<p><strong> </strong></p>
<ul type="disc">
<li><strong>Monitor comings and goings.</strong> The      addition to or subtraction from an organization is always information. The      arrival of a prominent outsider may signal dissatisfaction with the      current organization. Or, maybe it signals a new strategic direction.      Similarly, a departure may indicate that an existing strategy has lost its      advocate. Admittedly there are many reasons for people changing companies.      However, knowing more about their organizational context will suggest      richer implications of the change.</li>
</ul>
<p>If you create a company&#8217;s organization chart, apply the implications and track this over time, you begin to get a deeper sense of how a competitor works. After a while, you might begin to feel that you know the people (though you may never have met them). You begin to understand what drives them, to guess at the challenges they face to execute their strategies and to grasp their strengths and weaknesses.</p>
<p>This understanding is precious.</p>
<p>Now you can tell your own king how to compete more successfully.</p>
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