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Dec
10

My Top 10 Competitive Intelligence Mistakes

Tom Hawes Competitive Intelligence 10 comments

TimeI was reading through the news the other day and came across the Time Magazine website. Time has posted an exhaustive set of Top 10 lists covering the past year (The Top 10 Everything of 2009). For instance, there is a list for the top 10 songs, a list for the top 10 movies and a list for the top 10 new species (glad someone is counting and ranking them!).

There are also lists about negative things. For example, there are the top 10 political gaffes, the top 10 worst business deals and the top 10 awkward moments. It is fun to read such things because  mistakes often standout as much or more than accomplishments. The mistakes are sometimes funny, occasionally painful and almost always useful for learning (even when we did not make them ourselves).

It has taken me a long time to value mistakes in my professional life appropriately. Although they can still make me feel bad and they are never my goal, I finally have accepted that they are the inevitable but needed fuel for improvement. Why not embrace them, learn from them and move on? Thus, my new motto has become:

Try many things, fail fast, learn quickly and succeed sooner.

In that spirit, here are my top 10 competitive intelligence mistakes. (Perhaps I will write my top 10 successes later.)

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Competitive Intelligence, Strategy Effectiveness
Dec
09

Supporting Strategy: Three Ways to Prepare CI

Tom Hawes Competitive Intelligence, Strategy Effectiveness 1 comment

Strategy Decisions.wmfA CEO faces a decision about whether to make an investment in a new product line that requires significant capital. Does he need any competitive intelligence?

A General Manager must decide the complete range of activities to implement to enter a new market segment. Does she need competitive intelligence?

The Marketing vice president struggles to clarify the winning proposition for the key brand of the company. Does his organization need competitive intelligence?

It is easy to answer “yes” to these scenarios. Each decision-maker faces choices that affect their organizations and, ultimately, influence their chances for success. However, the choices are rarely simple. For example, favoring one approach means that another must be deemphasized leading to disruptions in the organizational roles and responsibilities. Changes often imply new investments, processes and skills. These things cost precious money, time and energy that must be deducted from a finite “bank” within the company. Moreover, other stakeholders assert their importance along vectors independent of competition. For instance, owners, regulatory agencies, communities and others regularly inject their priorities into the mix considered by senior managers.

Since competitive intelligence is only one of the voices in the mix, how can it be effective (and not be unwisely drowned out)?

Here are three ideas to consider.

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business strategy, Competitive Intelligence, decision making, senior management, strategy, Strategy Effectiveness
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